Our Returns, Refunds & Complaints Policy for Hornchurch Deliveries

Fresh Flowers Guarantee for Hornchurch Customers

At Flowers Hornchurch, our promise is to deliver only the freshest flowers to households and businesses in our local community. We understand the importance of quality when it comes to gifting and décor, and we proudly offer a fresh flowers guarantee for every arrangement we hand deliver throughout Hornchurch.

Damaged-on-Arrival Policy

Your satisfaction is our top priority. In the unlikely event that your bouquet arrives damaged or does not reflect the quality you expect, please inform us on the same day the delivery is received. You may provide us with a brief description and a photograph of the affected arrangement. We will assess the situation quickly and professionally, ensuring a fair outcome in every case.

Freshness Window & Coverage

We guarantee that our flowers are fresh upon arrival. To ensure you enjoy your arrangement for as long as possible, we recommend immediate placement into water and optimal care at home or your workplace. Our fresh flowers guarantee covers all claims made within 48 hours from delivery. If your blooms do not meet your expectations within this window, please contact us so we can resolve the matter.

Refund and Replacement Options

If your order arrives damaged, or if there is a concern regarding freshness within the guaranteed window, we will offer one of the following solutions, depending on your preference and the situation:

• Full or partial refund – For arrangements that fall below our quality standards, you may be eligible for a full or proportionate refund.
• Replacement bouquet – We are happy to redeliver a fresh arrangement to the same or alternative Hornchurch address, at the earliest available date.

Our team will communicate directly with you to confirm your choice and organise your refund or replacement promptly, ensuring your experience with Flowers Hornchurch remains a positive one.

How to Log a Complaint or Concern

Your feedback is invaluable in helping us maintain the highest standards of service. If you wish to make a complaint or raise an issue regarding your order, please reach out to us with your order details and your concern. Our dedicated team will aim to respond to all complaints within one working day and resolve most issues within 48 hours. We treat every concern with respect, discretion, and urgency.

Why Choose Flowers Hornchurch?

We are proud to be a trusted local florist, serving homes and businesses across Hornchurch and the surrounding area. Our commitment to quality, freshness, and customer satisfaction stands at the heart of everything we do. When you order from Flowers Hornchurch, you can shop in confidence knowing that supporting local means enjoying the best in professional floral care and a robust returns and complaints policy designed with you in mind.