Flowers Hornchurch – Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Flowers Hornchurch – your trusted provider for online flower delivery services in Hornchurch and surrounding areas. By placing an order on our website, you agree to abide by the following Terms & Conditions, which govern the use of our web platform and the purchase of goods and services from Flowers Hornchurch. These terms set out your rights and obligations as a customer and our commitments as your chosen florist. We strongly recommend that you read and understand these terms before placing any order.

Scope of These Terms

These Terms & Conditions apply to all transactions carried out by customers located in Hornchurch and its surrounding areas when using the Flowers Hornchurch website for flower delivery and related services. Use of our website and placement of any order signifies your acceptance of these terms in their entirety.

Order Process

1. Selecting Products: Browse our varied selection of floral arrangements, bouquets, and add-on gifts. Click on your desired item(s) to access detailed descriptions and images.

2. Customisation: Where available, customers can choose custom options such as flower type, colour, and gift message. Please specify delivery instructions and recipient details accurately to ensure prompt and correct delivery.

3. Placing Your Order: Once your selection is complete, add products to your basket and proceed to checkout. Review your items and confirm all details before proceeding to payment, as errors in delivery address, card message, or selection may result in delays or incorrect deliveries.

4. Order Confirmation: Following submission of your order, you will receive an electronic acknowledgment confirming receipt of your order. This acknowledgment does not constitute acceptance of your order but indicates that we have received it. Flowers Hornchurch reserves the right to accept or decline your order at our discretion. Orders are only accepted and the contract formed when you receive notification of despatch or delivery confirmation from us.

5. Delivery Schedule: Our online flower delivery service in Hornchurch and nearby areas typically operates Monday to Saturday, excluding bank holidays. Requests for same-day or next-day delivery are subject to cut-off times and local availability. Please ensure booking in advance, especially during peak periods such as Valentine’s Day, Mother’s Day, and Christmas.

Payments

All prices displayed on our website are in GBP (£) and include VAT at the applicable rate. Payment must be made in full at the time of placing your order. We accept most major credit and debit cards through our secure payment portal. Your card will be charged immediately upon order placement.

Flowers Hornchurch does not retain your payment details after the transaction is processed, and we use third-party secure payment processors to ensure your financial data is protected at all times.

Should a pricing or payment error be identified, you will be contacted by our team to resolve the matter or arrange a full refund if necessary. We reserve the right to refuse or cancel any order where payment has not been received, is suspected of being fraudulent, or where a pricing error has occurred.

Order Amendments and Cancellations

1. Cancellations: Orders for standard bouquets and arrangements may be cancelled free of charge if the request is received no later than 24 hours before the scheduled delivery date. For same-day deliveries, and orders containing bespoke or made-to-order arrangements, cancellations may not be possible once preparations have commenced. Please note that during peak floral seasons, we may be unable to process cancellations due to high demand and time constraints.

2. Amendments: If you wish to make any changes to your order (such as delivery address, card message, or upgrade of bouquet), please contact us as soon as possible. We will make every effort to accommodate your request, but changes cannot be guaranteed, especially if the order is already prepared or out for delivery.

3. Refunds: When a cancellation is accepted in line with these terms, a full refund will be processed to the original payment method within 7-10 business days. If an order cannot be fulfilled due to our inability to deliver to the specified address in Hornchurch or surrounding areas, you will be informed and refunded in full.

Substitution Policy

While we strive to deliver your chosen floral arrangements as depicted on the website, certain flowers or colours may be unavailable due to seasonal or supply constraints. In such cases, we reserve the right to substitute items of equal or higher value, while maintaining as closely as possible the style, theme, and colour scheme of your selected arrangement.

Any significant substitutions are made with care and at our professional discretion. Should your order require a major change, we will attempt to contact you to discuss alternatives where time permits.

Delivery

1. Service Area: Flowers Hornchurch provides delivery to Hornchurch and the surrounding localities. It is the customer’s responsibility to ensure that the provided delivery address is accurate and within the service area covered by us. If in doubt, please check our delivery area details before placing your order.

2. Delivery Times: We aim to deliver within the chosen delivery period. However, delivery times may be affected by factors beyond our control, such as traffic, weather, or unforeseen circumstances.

3. Recipient Absence: If the recipient is not available at the time of delivery, our courier will attempt to leave the flowers in a safe place or with a neighbour, and a delivery note will be left where possible. Alternatively, flowers may be returned to us for re-delivery (potentially incurring an additional delivery charge).

4. Non-Delivery: If a delivery cannot be completed due to inaccurate address details or absence of the recipient with no safe place to leave the order, Flowers Hornchurch will not be liable for non-delivery. In such cases, refunds or replacement products may be at our discretion.

Liability

1. Limitations: Flowers Hornchurch shall not be liable for any indirect, consequential, or incidental damages, including but not limited to loss of profit or emotional distress, arising out of or in connection with the provision or non-provision of goods or services, the website, or these Terms & Conditions.

2. Product Quality: Flowers are perishable and should be cared for according to advice provided upon delivery. If you are dissatisfied with the quality or freshness of your flowers, please contact us within 24 hours of delivery with photographic evidence. We will investigate and, where appropriate, provide a replacement or refund.

3. Force Majeure: We are not responsible for delays or failures to perform our obligations if such failures or delays result from events beyond our reasonable control, including but not limited to: natural disasters, adverse weather, strikes, or supply shortages.

4. Third-Party Delivery: While we use reputable delivery partners, we cannot be held liable for late or failed deliveries attributable to third-party carriers, provided all reasonable steps have been taken to fulfill the order as scheduled.

Personal Information & Privacy

Your privacy and personal information are important to us. When you place an order, we collect necessary data to process your purchase, deliver your products, and handle customer service queries. All personal data is handled in line with the UK General Data Protection Regulation (GDPR) and related privacy laws. We do not share your personal information with third parties except as required to fulfil your order or legal obligations.

Intellectual Property

All photographs, content, trademarks, and branding on the Flowers Hornchurch website are the exclusive property of Flowers Hornchurch. Content may not be copied, reproduced, or used for commercial purposes without express written permission.

Customer Obligations

You agree to provide accurate information at all times, including recipient name, delivery address, and payment details. You must not use our website for unlawful purposes or use false identities when placing orders. Fraudulent or abusive behaviour may result in order cancellation and reporting to relevant authorities.

Complaints & Dispute Resolution

If you have any complaints regarding your order, quality of flowers, or our service, please contact us within 24 hours of delivery for resolution. We aim to respond to all complaints promptly and reach a fair settlement. If a dispute arises and cannot be resolved amicably, you have the right to seek further steps as outlined under UK consumer law.

Governing Law & Jurisdiction

These Terms & Conditions, and all contracts formed via our website, are governed by English law. Any dispute or claim arising out of, or in connection with, these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. By placing an order with Flowers Hornchurch, you agree to submit to the jurisdiction of these courts.

Amendments and Updates to Terms

Flowers Hornchurch reserves the right to alter or update these Terms & Conditions at any time, without prior notice. Changes will be effective immediately upon posting to our website. It is your responsibility to review the Terms & Conditions prior to each order; continuing to use our website implies acceptance of the current terms.

Contact Information

For any questions or concerns regarding these Terms & Conditions, your order, or our flower delivery services in Hornchurch and the surrounding area, you are encouraged to reach out to our Customer Service team using the details provided on our website.

Thank you for choosing Flowers Hornchurch. We look forward to helping you celebrate special occasions with our beautiful, hand-crafted floral arrangements delivered across Hornchurch and its neighbouring communities.